At NewRocket, I led strategic ServiceNow sales, business architecture and solution consulting across EMEA, shaping enterprise transformation opportunities with major clients including Nomura, Jefferies, Westpac, Chubb and Diageo.
My work sat between client strategy, platform architecture and delivery reality - helping organisations understand how ServiceNow could support workflow transformation, operating model improvement and measurable business outcomes.
Partnered with C-suite and senior stakeholders to identify business challenges, define value propositions and position ServiceNow as an enabler of operating model and workflow transformation.
Developed outcome-led ServiceNow propositions across ITSM, HR, CSM, Risk, SecOps and GRC, aligning platform capability with client priorities, commercial value and delivery feasibility.
Led executive discovery workshops, solution shaping and commercial advisory conversations, translating complex business requirements into scalable ServiceNow roadmaps.
Contributed to securing and shaping multi-million-pound engagements by combining sales leadership, business architecture and deep ServiceNow platform knowledge.
Worked closely with solution architects, delivery teams and offshore capability centres to ensure proposed solutions were realistic, scalable and deliverable.
Oversaw account governance, delivery confidence, commercial performance and stakeholder alignment across complex multi-region engagements.