Two decades of delivering enterprise transformation across global organizations
Product Leadership & Enterprise AI Strategy
Leading the convergence of traditional Service Management and Generative AI. I don't just implement platforms; I architect intelligent ecosystems where ServiceNow and Salesforce serve as the bedrock for agentic AI workflows, driving unprecedented operational efficiency.
With 20+ years of experience across digital transformation, I specialize in future-proofing enterprises. The landscape is shifting from "digitized processes" to "intelligent automation," and I stand at that intersection.
My unique value lies in demystifying AI for the C-Suite while getting deep into the technical weeds with engineering teams. Whether it's defining a Product Vision for a new internal tool or leading a multi-million pound global rollout across EMEA & APAC, I ensure technology serves the business, not the other way around.
Product strategy, roadmap development, feature prioritization, and cross-functional team leadership to deliver customer-centric solutions.
Programme governance, stakeholder management, and strategic roadmap development for enterprise-scale transformations.
Leading distributed teams across UK, EMEA, APAC, and offshore locations with proven Agile/DevOps methodologies.
Deep technical knowledge of ServiceNow, Salesforce, SAP, and enterprise integration architectures.
Embedding GenAI automation, process optimization, and cutting-edge solutions to drive business value.
Leading product strategy and delivery for enterprise platforms, defining product vision, roadmaps, and go-to-market strategies. Expert in customer discovery, feature prioritization, and cross-functional collaboration to build products that solve real business problems.
Delivered critical risk management and compliance platforms for global financial institutions, managing regulatory deadlines and complex stakeholder landscapes.
Led procurement transformation programmes, implementing supplier collaboration platforms and AI-powered intelligence systems managing 30,000+ suppliers.
Architected and delivered ServiceNow, Salesforce, and multi-platform integration solutions across ITSM, CSM, SecOps, and GRC modules.