Case Studies

Examples of enterprise delivery and platform transformation

Diageo Salesforce Ecosystem

Problem

Diageo needed a more connected digital experience across procurement, supplier engagement and service management, replacing fragmented access points and manual support channels.

My role

I led the product strategy, architecture and delivery across Salesforce Experience Cloud, Service Cloud and integrated procurement technologies.

What was delivered

  • Procurement Hub
  • Supplier Portal
  • Service Cloud capabilities
  • Supplier Performance Management
  • Supplier segmentation
  • AI-enabled supplier intelligence
  • Integrations with SAP, Coupa, Icertis, Fairmarkit and Newgen

Outcome

A more connected enterprise platform experience for procurement teams and suppliers, improving access to information, self-service, supplier visibility and operational efficiency.

NewRocket ServiceNow Enterprise Accounts

Problem

Large enterprise clients needed to modernise workflows, improve service operations and translate complex operating challenges into scalable ServiceNow solutions.

My role

I led strategic ServiceNow sales, business architecture and solution consulting across EMEA, working with clients including Nomura, Jefferies, Westpac, Chubb and Diageo.

What was delivered

  • Executive discovery and solution shaping
  • ServiceNow transformation roadmaps
  • Commercial propositions and business cases
  • Architecture governance and delivery assurance
  • Cross-functional engagement across sales, architecture and delivery teams

Outcome

Shaped and supported multi-million-pound ServiceNow transformation engagements across financial services, insurance and regulated industries.