Jul 2024 - June 2026
Product Manager - Digital Supply Chain & Procurement Solutions
At Diageo, I led the strategy, architecture and delivery of enterprise Salesforce and ServiceNow-enabled capabilities across procurement, supplier management and digital service experiences.
This included Procurement Hub, Supplier Portal, Service Cloud, Supplier Performance Management, supplier segmentation and AI-enabled supplier intelligence across global markets.
Designed and delivered AI-enabled supplier intelligence, segmentation and Supplier Performance Management capabilities, supporting 30,000+ suppliers through scalable data models, workflows, scorecards and governance.
Led Salesforce Experience Cloud solution design, including user journeys, Lightning Web Components, integrations, security models and role-based supplier experiences.
Delivered enterprise integrations across SAP, Coupa, Icertis, Fairmarkit and Newgen, creating connected supplier experiences and streamlined procurement processes.
Worked across Salesforce, ServiceNow, Accenture and internal technology teams to shape platform decisions, delivery plans and adoption strategies.
Led UAT, release planning, change management and global adoption, ensuring successful rollout across multiple markets.